Below you will find answers to the most common questions regarding e-commerce, other questions please contact us. You can reach us by phone on 040-22 32 50 between 8am and 5pm on weekdays. Via email at order@farmersfirst.se. Our goal is to answer all calls directly and emails within 24 hours during regular business hours.

1) How do I change my user details?
- As logged in, you have the option to change your email address, phone number, see your invoices and add and manage other users on your account, under profile and my details. You can also update your password and add temporary shipping information to your profile.

2) I forgot my password, how do I get a new one?
- Click the button "Forgot your password?" and enter your email address. You will immediately receive a link sent to the specified email address where you can enter a new password.

3) How do I find the right part the fastest?
- You can search for your spare part in several different ways. The absolute fastest is to use the search box. Here you can search with free text search, enter article number, reference number or original number. You can also choose to navigate by brand.

4) I cannot find the spare part I am looking for. Who can I contact?
- You are always welcome to contact customer service who will answer your question as soon as possible. We will get back to you within 24 hours (non-holiday working days).

5) I have not received my order confirmation?
- When you have placed your order, an automatic confirmation email must be sent to the email address you specified when ordering. Sometimes the confirmation ends up in spam. If it is not there, please contact customer service and we will help you.

6) What do I do if I have received an incorrect item?
- We are very sorry that you received an incorrect item. Contact customer service and we will help you.

7) How do I see if an item is available at home?
- Farmers First does not have its own warehouse, but we have a 3PL solution. If you place an order with Farmers First, this is linked directly to our partners' warehouses.

8) How can I track my order?
- You always receive an email with delivery information when the item is on its way. If no tracking number is specified in this email, you can in most cases also find the tracking number inside "My Pages" under "Orders".

9) What warranty conditions apply to spare parts?
- Our suppliers' warranty conditions apply. Contact customer service and we will help you with your warranty matter.

10) I have regretted it, what do I do if I want to cancel my order?
- We can cancel an order as long as it has not been handled by our suppliers' warehouse. This usually takes place within 10 minutes of the order being placed. To change your order, please contact customer service.

11) I have not received my invoice. What do I do?
- Please contact customer service and we will help you.